Schedule 2019: Dec 5
Seminar Venue: Suite 1503A West Tower, Philippine Stock Exchange Bldg., Exchange Road, Ortigas Center, Pasig City
What You Will Learn
-To understand customer conflict resolution
-To identify problematic customer touch-points and find solutions
-To hone our interpersonal skills for better customer relations
-To learn effective spiels and words to pacify customers
1. Your Role as a Customer Service Provider
2. Understanding Conflicts
3. Customer Needs & Issues
4. Identifying & Assessing Customer Touch-points
5. Types of Difficult Customers
6. Categories for Difficult Situations
7. Conflict Resolution Approaches
8. Five-Step System for Customer Complaints
9. Building Trust and Maintaining the Relationship
10. Listening Skills and Techniques
11. Effective Spiels for Pacifying Clients
12. Turning Customer Complaints into Sales
This seller has been a member since: May. 22, 2018
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