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Product Details
Customer Conflict Handling
Schedule 2019: Dec 5
Seminar Venue: Suite 1503A West Tower, Philippine Stock Exchange Bldg., Exchange Road, Ortigas Center, Pasig City
What You Will Learn
-To understand customer conflict resolution
-To identify problematic customer touch-points and find solutions
-To hone our interpersonal skills for better customer relations
-To learn effective spiels and words to pacify customers
Course Highlights:
1. Your Role as a Customer Service Provider
2. Understanding Conflicts
3. Customer Needs & Issues
4. Identifying & Assessing Customer Touch-points
5. Types of Difficult Customers
6. Categories for Difficult Situations
7. Conflict Resolution Approaches
8. Five-Step System for Customer Complaints
9. Building Trust and Maintaining the Relationship
10. Listening Skills and Techniques
11. Effective Spiels for Pacifying Clients
12. Turning Customer Complaints into Sales
Seminar Duration: 1 day, 9am to 5pm
Seminar Rate:
Early Bird Rate - Php3,500 +VAT
Regular Rate - Php3,800 +VAT
Call: (632) 8 6874645, 8 6873416, 8 6874445
Visit: www.businessmaker-academy.com
This seller has been a member since: May. 22, 2018
Member Location:
Total Classifieds: 8
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